If you’re like most people, you made at least one New Year’s resolution this year. You probably either promised to start doing something or you promised to stop doing something. You may have even done this at work too. Maybe you were unhappy with your floor care in 2018 and decided to find another floor care provider. If you did, it’s time to ask… are you happy with their work so far? Before you answer, here are a few things to consider…
What Are They Doing?
Does your floor care provider keep you in the loop? After each visit, do you get a job completion report that tells you what they did, when they did it, and how they did it? These reports tell you everything you need to know so you won’t have to wonder if the job was done right. You’ll know it was. And if you have any questions or concerns, you’ll know with whom to discuss it.
Your floor care provider should be proactive. When they see a problem with your carpet or floor, they should tell you. But most of them don’t. Instead, they look the other way when they see a problem. So to fix the problem, you or one of your (building’s) tenants will have to spot the problem and bring it to your floor care provider’s attention.
Who Are These People?
The commercial cleaning industry is notorious for having extraordinarily high turnover. How high? It averages 200%. In other words, if your floor care provider has 100 employees, in just one year, they will hire 200 people. Here’s another way to look at it: Their employees will work for four months then quit. Remember, this is the average—some floor care providers have turnover as high as 400%!
High turnover doesn’t just affect the business, it affects the clients too. Here’s how:
- Poor Performance: If the person cleaning your carpet or floor isn’t familiar with your building, they’re not going to do a good job. And it will take them longer to finish the job than it would have taken them if they were familiar with your building.
- Safety Concerns: Some floor care providers conduct thorough background checks and drug screen every new hire. But some of them don’t. They will send guys to your building that you probably don’t want in your building.
Do They Do Good Work?
What separates average floor care from exceptional floor care? Training.
Knowing what to do and how to do it. Training is more valuable than experience because if you’ve been taught the wrong way to do something, you’re going to keep doing it the wrong way. Most floor care providers don’t have time to train their new hires the right way – because they need to get them out cleaning floors! So their training may consist of shadowing experienced cleaners for a day or two before being sent off on their own… to clean your carpet or floor!
Floor care experts operate differently.
At Advanced 360 Floor Care, our new floor care Technicians undergo company and industry training. They start at our Academy of Cleaning Excellence, where we train them (in a classroom) to service floors the right way. After graduation, they go into the field to get on-the-job training with our experienced cleaning crews, but before we allow them to set foot in a client’s building, we make them show us that they can service a (10,000 sq. ft. to 15,000 sq. ft.) carpet or floor—the right way.
We also require them to get industry certifications: IICRC (Institute of Inspection Cleaning and Restoration Certification), and OSHA (Occupational Safety and Health Administration). They also attend refresher training every year to remain OSHA-compliant. We require an exceptionally high level of training because we know what’s most important to our clients: carpets and floors that look brand new.
It’s a new year. You’ve invested too much money to settle for a stained, smelly carpet. Or a grimy floor. You’re paying for someone to vacuum your carpet or sweep and mop your floor, when you should be paying an expert to provide the level of care your carpet or floor needs!
Mo Bashar, I.C.E. GB
Facility Care Specialist
Fill out the form below to let us know how we can help you!