Day in and day out, you are responsible for the appearance of the floors and carpets in your buildings.
But that’s just one of the ever-growing responsibilities on your to-do list.
It makes sense to outsource the cleaning and maintenance of your floors so you can focus on the other tasks that need your attention.
When you hire the right floor care contractor, you can rest assured that it will be done correctly and on schedule.
But what happens when you hire the wrong floor care and maintenance company?
You end up with headaches. Headaches caused by…
1. Lack of communication
As in all relationships, communication is the key to harmony.
You need to know exactly what jobs have been completed. You can’t waste time tracking your floor cleaning contractor down for status reports. You already have a full-time job. You shouldn’t have to be the supervisor of the floor care crew.
2. Incompetence
If your floors and carpeting are not looking their best, it may be because the floor care company’s personnel don’t have the proper training.
Or they may not have the right kind of equipment.
Or maybe the company doesn’t care enough to provide excellent customer service.
Whatever the reason, your neck is on the line if the building tenants or building owner isn’t happy with the building’s appearance.
Make sure the floor care company you hire trains their workers thoroughly in the proper techniques and procedures for the job.
3. Accountability
You are in charge of a building full of expensive interior assets. The last thing you need is for a floor care company to ruin them by using the wrong equipment, the incorrect chemicals, and the improper methods.
A lousy company could not only ruin your floors but could also make you look bad in the eyes of your clients, your boss, and the building owner.
Hire a floor care company that follows the manufacture’s recommendations and proper equipment to do the job.
One that trains their personnel in the proper chemicals to use and how to use them.
And finally, hire a company that stands behind its work with a guarantee to meet your specifications consistently and to correct any errors promptly.
SO… How can you AVOID these problems?
Look for these signs of a quality floorcare company:
- A clear scope of work that the customer approves before the job is scheduled.
- A planned, calendar-driven maintenance schedule tailored to your building environment.
- Contract compliance — doing what is promised without hidden expenses.
- A Project Manager who knows what each job entails and is responsible for job verification and quality assurance when the job is completed.
- Progress reports and photos provided to document the work.
- Personnel who are credentialed and certified to work on the type of flooring in your facility.
- Experienced personnel. Minimal turnover.
- An ongoing employee training program.
Advanced 360 Floor Care meets the highest quality criteria.
You can count on us for worry-free care of commercial hard surfaces and carpeting. We take our responsibility to you seriously, and your satisfaction is our goal on every project, every day.
If you would like to discuss your facility’s floor care and maintenance needs, we’ll be glad to talk with you by phone or in person. Call us at 913-322-6200.
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